We work in partnership with carefully selected international suppliers based in the United States, Europe, and Asia, ensuring that we can consistently provide you with the best combination of quality and price.
All products are shipped directly from our suppliers’ facilities to you, reducing unnecessary intermediaries and guaranteeing authenticity.
The estimated delivery timeframe is 10 to 25 working days. Please note that this period may vary depending on your location and the efficiency of local postal services.
In the event of customs delays, where an order is temporarily held by border authorities, the time taken for clearance is not included within the stated delivery timeframe.
We take great care in selecting suppliers who not only offer competitive pricing and excellent product standards, but who are also committed to fast and reliable shipping.
If your order has not arrived within the expected timeframe, we recommend that you first contact your local postal service to check on the status of the delivery. Should they confirm that your parcel is not in their possession, please reach out to us immediately so we can investigate the issue directly with our suppliers.
If a logistical issue is confirmed, we will issue a full refund of your purchase right after the verification process has been completed.
Your tracking number will be sent to you by email within 5 to 10 working days after your order has been confirmed. This allows you to monitor the status of your shipment at every stage.
Please note that if your order was placed using bank transfer (payment slip), the clearance period may take up to 5 working days for the payment to be fully processed and confirmed before shipping can begin.